Gambling platforms—especially in VR or high-engagement environments—can’t rely on static help pages or delayed email responses. Users expect real-time support. Enter chatbots and live agents: scalable tools for customer service, regulatory compliance, and responsible gambling (RG) interventions. But these tools carry risk. Poorly timed bot interactions can frustrate users. Bad hand-offs between chatbots and human… Continue reading Chatbots and Agents: Support, Risk, and RG Hand-offs